Shipping Information

Welcome to JUSFIT(jusfitools.com), where our quality products are matched with prompt and reliable shipping services. We'd like to share some exciting news about a key aspect of our order dispatch process.

Starting from 2023, we have expanded our operations with a warehouse in the United Kingdom. As a result, we are now able to support orders from both the UK and AU. In order to provide our customers with top-notch and efficient logistics services, we have opted for local fulfillment.

ALL orders placed by 2pm, Monday - Friday are usually dispatched on the same working day.Our normal working days are Monday to Friday, excluding public holidays and our annual office closure over the Christmas and New Year period. Please note that we cannot deliver to PO Box addresses.

NOTE: PUBLIC HOLIDAYS IN AU https://www.nsw.gov.au/about-nsw/public-holidays

            PUBLIC HOLIDAYS IN UK https://www.gov.uk/bank-holidays

 

AU Mainland Shipping Services

  • Australia Post
  • FASTWAY
  • Parcel Freight Logistics

We primarily utilise Australia Post Network for the majority of our shipments however, we may use Fastway, Parcel Freight Logistics and other couriers from time to time to suit our delivery locations or to accommodate a faster shipping experience for our customers.

 

UK Mainland Shipping Services

  • Royal Mai
  • Yodel
  • Hermes

In the United Kingdom, we primarily utilize Royal Mail to provide logistics services to our customers. However, we also consider superior logistics solutions like Yodel and Hermes based on the customer's address and product requirements. After conducting extensive testing, we have found that, in most instances, Royal Mail's Tracked_48_NS service offers a secure, reliable, and swift delivery option. Therefore, we predominantly utilize this service. Nevertheless, if you are willing to pay the price difference for enhanced shipping, we can arrange Royal Mail's Tracked_24_NS service for you.

 

Orders are generally shipped within 24 hours, If any item ordered is out of stock we will notify you by email as soon as possible to notify you of an estimated re-stocking date before proceeding with your order.

  • Order cutoff time : 2.00 pm every weekday.

While these orders before 2.00 pm will be handed off to our shipping partners (Australia Post, Fastway, Royal Mail and more), we cannot guarantee their ability to expedite the shipping process. If you have concerns, please contact Customer Service.

  • Handling time

 1 - 2 business Days (Monday to Friday)

  • Transit time

Standard Australia Shipping 2 To 8 business Days (Monday to Friday)

Standard United Kingdom Shipping 2 To 4 business Days (Monday to Friday)

We process all orders within 48 hours of purchase, ensuring you get your products as soon as possible. You will receive your products usually within 2-8 business days of placing your order, it is largely dependent on how fast the courier processes your package.

  • Shipping rate

Free Shipping on All orders.

 

Taxes & Tariffs

Please note that all taxes and fees are included in the order cost. If you do receive any calls, texts, or emails from customs, please email us with your order number so we can resolve this matter with our shipping team.

 

Item Never Arrived (Lost in Transit)

Can't Find Your Package?

Not to worry! Most items are found within two days. Here are some things to try.

  • Check that your shipping address is correct.

Let's make sure we shipped to the right place. Current shipping addresses are listed under “Deliver To:” on the My Orders page.

  • Check around your home or with neighbors.

Boxes might be at back doors, behind bushes, etc.

  • Give it 2 days.

Sometimes carriers incorrectly scan packages that are still in transit.

  • Check your mailbox or anywhere else you receive mail.

Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.

Tried everything? We'll fix it!

Contact Us

mail: sales@jusfitools.com

Phone: +61 0406 620 406

Hours: Monday-Friday 9am - 5pm AEDT(excluding Public Holidays)